Privacy Policy
This Privacy Policy explains what information SonicIPTV may collect through the website, customer support conversations, and service delivery, and how that information is used.
Information We Collect
- Contact details you provide, such as your name, email address, or WhatsApp number.
- Account or order details needed to deliver your subscription and support.
- Basic website usage information, such as browser, device type, and page activity.
How We Use Information
- To process orders and deliver account details.
- To provide customer support and installation help.
- To improve website performance, user experience, and service quality.
Payments
SonicIPTV may use third-party payment providers to process transactions. Payment information is handled by the relevant provider according to its own privacy and security practices.
Support Messages
If you contact SonicIPTV through WhatsApp, email, or another support channel, those messages may be stored to help with troubleshooting, account delivery, and service follow-up.
Sharing of Information
SonicIPTV does not sell your personal information. Information may be shared only when reasonably needed to operate the service, process payments, respond to legal obligations, or protect the website and users from abuse.
Security and Retention
We take reasonable steps to protect information from unauthorized access, misuse, or disclosure. Information may be retained only for as long as needed for account support, legal obligations, dispute handling, or internal records.
Your Choices
You may contact SonicIPTV to request updates or deletion of contact information that is no longer needed for active support or account handling, subject to legal and operational requirements.